Contact Us
Questions, feedback or something you think we've missed — this is where to send it. The team behind Online Casinos USA reviews US-facing online casinos with a focus on withdrawal speed, fairness and licensing. If something on this site needs a second look, we want to hear from you.
How to Reach Us
You can contact the editorial team at faith-facts.com by emailing us directly. We read every message and aim to reply within two business days. For the fastest response, include the page or casino name you're writing about so we can route your message to the right person straight away.
What We Can Help With
- Editorial questions — if you disagree with a rating, spot an error or want to understand how we reached a conclusion, ask us
- Factual corrections — our reviews are checked regularly, but casino terms change fast; if something is out of date, let us know
- Responsible gambling concerns — if you or someone you know needs support, we can point you toward the right resources; our responsible gambling page has direct links to national and state-level services
- Partnership or commercial enquiries — we consider these separately from editorial; please mark your subject line clearly
- General feedback — if a page could be clearer, more useful or easier to read on mobile, tell us
What We Cannot Do
We are an independent comparison and review site. We are not affiliated with any casino's customer support team and cannot access your account, process withdrawals, reverse transactions or resolve disputes on your behalf. If you have an issue with a specific casino, you will need to contact that operator directly — or, where a complaint remains unresolved, escalate it to the relevant state gaming authority.
We also cannot give personalised legal or financial advice. Our content is for information purposes only.
A Note on Commercial Relationships
Online Casinos USA earns a referral fee when a reader signs up at a casino through one of our links. This does not influence our ratings or rankings — operators cannot pay for a higher score. You can read more about how we work on our About Us page, and all use of this site is governed by our Terms and Conditions.
Responsible Gambling — Always Available
If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please reach out for support before you reach out to us. The responsible gambling resources on this site include the National Council on Problem Gambling (NCPG) helpline at 1-800-522-4700, available 24 hours a day, as well as state-specific self-exclusion programmes. You do not need to be in crisis to use them.
Response Times
| Type of enquiry | Expected response |
|---|---|
| Factual correction or editorial query | Within 2 business days |
| Responsible gambling concern | Same business day where possible |
| Commercial or partnership enquiry | Within 5 business days |
| General feedback | Within 3 business days |
We appreciate you taking the time to write. Accurate, useful reviews depend on readers keeping us honest — so if something here isn't right, please tell us.